Privacy policy

This translation is provided for information only. The German version is legally binding.

1. Preamble

With this privacy policy, Rollerstop GmbH, Himmelpfortgasse 13/6, 1010 Vienna, registered in the commercial register of the Commercial Court of Vienna under FN 188554 k (hereinafter “Rollerstop”), explains which personal data are processed when you visit the website www.rollerstop.com.

Personal data are all information that serves to identify a person and can be traced back to a person – for example name, e-mail address, telephone number and IP address. Rollerstop treats personal data confidentially and in accordance with the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), the Austrian Telecommunications Act (TKG), the Austrian E-Commerce Act (ECG) and other applicable provisions.

Please bear in mind that data transmission over the internet can always involve security gaps. Complete protection against access by third parties is not possible.

2. Legal basis

Rollerstop collects, uses and passes on personal data only if this is permitted by law, necessary for the purpose of the contract, or if the data subject has consented to the processing. The legal bases for data processing are:

1. pre-contractual measures, acceptance and performance of contracts pursuant to Art 6(1)(b) GDPR, so that we can, for example, handle enquiries or orders,
2. consent pursuant to Art 6(1)(a) GDPR, for example for the newsletter or for playing embedded videos,
3. legal obligation pursuant to Art 6(1)(c) GDPR, e.g. to retain order documents or invoices (business correspondence),
4. legitimate interest pursuant to Art 6(1)(f) GDPR, in particular for the secure operation and improvement of the website and for marketing and advertising.

3. Collection and processing of data

We process the personal data that visitors and customers provide to us through the use of our website (including all subpages), whether by simply browsing, through an enquiry or message, an order, a contract or other communication.

The purposes of processing primarily comprise providing the services available at www.rollerstop.com, namely the sale, planning and installation of parking facilities for kick scooters, e-scooters and bicycles. Further purposes of data processing are:

1. providing, troubleshooting and improving the services,
2. communication with visitors and customers,
3. compliance with various legal provisions (for example in connection with invoice and contract data),
4. verification in the case of asserted rights or obligations,
5. administration, maintaining security, fraud prevention and the ongoing improvement of the services at www.rollerstop.com.

A company that processes data on behalf of Rollerstop is called a processor. When we work with processors, we ensure that we conclude data processing agreements that set out how data may be processed. In general, such an agreement stipulates that the processor may only process personal data on behalf of Rollerstop and for clearly defined purposes.

4. Controller

The controller responsible for data processing is Rollerstop GmbH, Himmelpfortgasse 13/6, 1010 Vienna, registered in the commercial register of the Commercial Court of Vienna under FN 188554 k, e-mail: info@rollerstop.com, tel.: +43 688 8600596.

5. Types of users

Customers: To shop in the online store, customers enter their contact details at checkout, namely first and last name, company where applicable, delivery and billing address, e-mail address and telephone number, in order to complete the distance sale. No customer account is required. We keep order and invoice data for the statutory retention period of seven years.

Enquiries: If you contact us via the enquiry form, by e-mail or by telephone, we process your details to answer your enquiry and prepare a quotation. Questions to the chat assistant on the website are answered automatically. We delete enquiries that do not lead to an order no later than three years after the last contact.

Visitors: Certain visitor data are processed via server log files (website visited, time of access, amount of data sent in bytes, source/referrer from which you reached the page, browser used, operating system used, IP address used). The data collected serve solely for statistical evaluation and to improve the website. All data are processed anonymously, so that a natural person can no longer be identified.

6. Users’ rights

You can contact Rollerstop at any time to exercise your statutory rights under the General Data Protection Regulation. These are:

1. the right to information about your stored personal data, their origin and recipients and the purpose of the processing,
2. the right to rectification,
3. the right to erasure of incorrect or unlawfully processed data,
4. the right to object,
5. the right to withdraw consent,
6. the right to restriction of processing and blocking,
7. the right to data portability.

If your personal data change, please let us know. Requests for information, erasure, rectification, objection and data portability, the latter provided this does not involve disproportionate effort, should be sent by e-mail to info@rollerstop.com.

Please enclose clear and verifiable proof of identity so that we can send a response compliant with data protection law to the actual data subject. Rollerstop will respond to the request within one month at the latest and will give reasons for any refusal. In the case of a justified request for erasure or rectification, this will also be forwarded to the recipients of personal data for implementation by automated means.

7. Right to lodge a complaint with the supervisory authority

If you believe that our processing of your personal data violates applicable data protection law or that your data protection rights have been infringed in any other way, you can lodge a complaint with the competent supervisory authority.

In Austria, the competent authority is the Data Protection Authority (Datenschutzbehörde), Barichgasse 40–42, 1030 Vienna; telephone: +43 1 531 15-202525; e-mail: dsb@dsb.gv.at; www.dsb.gv.at.

8. Transfer to third parties / recipients in third countries

To fulfil the business purpose, we will also pass your data on to third parties (account-holding bank, payment service providers, operator of the shop platform, parcel services and freight forwarders, our sales partners for deliveries to Germany and Switzerland, authorities, courts, tax advisers, IT service providers, tax authorities, providers, website hosting companies, providers of e-mail delivery and website statistics, insurance companies that we use and to whom we make data available), insofar as we need these data to provide our services. Your data are passed on lawfully exclusively on the basis of the GDPR.

Some of these service providers are based in the USA. In that case, the transfer takes place on the basis of an adequacy decision of the EU Commission (EU-US Data Privacy Framework) or the EU Commission’s standard contractual clauses. We do not sell personal data.

Rollerstop customers are entitled to request the erasure of their data at any time. In this case, Rollerstop will erase all data of the customer concerned without delay, unless statutory retention obligations prevent this.

Rollerstop GmbH does not ask for sensitive data pursuant to Art 9(1) GDPR.

9. Newsletter and reviews

If you subscribe to our newsletter, for example at checkout, and thereby give us your consent (Art 6(1)(a) GDPR), we process your name and e-mail address for the purpose of sending our newsletter. Your personal data are stored until you unsubscribe from the newsletter or withdraw your consent. You can withdraw your consent or unsubscribe from the newsletter at any time by sending a message to info@rollerstop.com.

After a delivery, we may ask you once by e-mail for a review. You can object to this at any time.

10. Cookies and browser storage

When you visit our website, we collect personal data to the extent technically necessary (name of the file retrieved, date and time of retrieval, amount of data transferred, notification of successful retrieval, browser type and version, the user’s operating system, referrer URL and the requesting provider). We cannot assign these data to specific persons, and they are not combined with data from other sources.

The website only stores information in your browser that serves to simplify the purchasing process (e.g. by saving the items placed in the cart, the selected delivery country or a form draft) and to enable the use of certain functions of our online store. Technically necessary cookies are set at checkout. These data are collected on the basis of § 165(3) TKG. We do not use cookies for advertising or analytics.

For the statistical evaluation of the use of our website we use a service that works without cookies and without user profiles; it is not possible to draw conclusions about individual persons. These data are collected on the basis of Art 6(1)(f) GDPR. To protect against spam, a check is made when forms are submitted to confirm that the entry comes from a human.

Videos on our website are only loaded when you click play. Only then is a connection established to the video provider and data such as your IP address transmitted (Art 6(1)(a) GDPR).